Welcome to the Heyday House FAQ! We've put together answers to the most common questions about our Le Puzz puzzles, Ring a Date calendars, and everything in between. If you can't find what you're looking for, just reach out – we're always happy to help.
Orders & Products
Q: What makes Heyday House products unique?
A: At Heyday House, we bring you beautifully designed, fun products that brighten your everyday life. We're proud stockists of Le Puzz puzzles – known for their quirky artwork and satisfying quality – and Ring a Date calendars, the perpetual calendars that make any desk or shelf more interesting.
Q: Do you restock sold-out items?
A: Some of our products are limited and may not come back once sold out, but popular favourites are often restocked. If you love something, we recommend grabbing it quickly!
Q: Are Heyday House products gift-friendly?
A: Definitely! Our Le Puzz puzzles and Ring a Date calendars make amazing gifts for all ages. Each order is packed with care and can be sent directly to you or your loved one.
Shipping & Delivery
Q: Where do you ship from?
A: All orders are packed and shipped from our family-run business on the Gold Coast, Australia.
Q: How long does delivery take?
A: We ship with Australia Post. Standard delivery is usually 2–8 business days within Australia, depending on your location. Express options are available at checkout for faster delivery.
Q: How can I track my order once it's been shipped?
A: Once your order has been dispatched, you'll receive an email from us with your tracking details. You'll also receive updates directly from Australia Post, so you can follow your parcel every step of the way.
Returns & Exchanges
Q: What if my order isn't quite right?
A: No stress - we accept returns and exchanges within 30 days of purchase, as long as the item is unused and in its original packaging.
Q: What if my item arrives damaged?
A: We pack every order with care, but if something arrives damaged, just email us at hello@heydayhouse.au with photos and we'll sort it out right away.
Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Is my payment secure?
A: Absolutely. Our website uses industry-standard SSL encryption and trusted payment gateways to keep your details safe.
Sustainability & Values
Q: Are your packaging materials eco-friendly?
A: Yes! We reuse and recycle packaging wherever possible. Many of our shipping boxes and materials are given a second life from our suppliers, helping reduce waste.
Q: Why choose Heyday House?
A: We're a small couple-run business with a big passion for bringing you unique, joy-sparking products. Every order supports our dream of curating fun finds like Le Puzz puzzles and Ring a Date calendars, and helps us bring more playful, unique products to your home.
