Returns
Changed your mind? No problem!
We offer a 30-day money back guarantee on all orders from time of purchase. We aim to make our returns as simple, easy and quick as possible for you. No questions asked!
Please return your item(s) within 30 days of receiving your order. After 30 days we are not able to offer a refund or exchange.
For your return to be accepted, your goods must be unused, not damaged and in their original condition.
Please contact us at hello@heydayhouse.au with the reason for return and a return will be processed. We will send you a return label via email and you can then take the item(s) to Australia Post and have the label printed.
You, the sender, will be responsible for the return postage costs and when items are returned undamaged a refund will be processed minus the $10 return postage fee
To return an item:
- Contact us Via Email - hello@heydayhouse.au
- Securely pack your item(s)
- Take the return to an Australia post
- Use the supplied QR code and return label to issue the return
Once we receive the item(s), a refund to your original payment method will be processed. Please note that returns may take up to 3 business day to be processed.